Refund and Exchange

🌿 Our Happiness Promise

We want you to love your Gaia candle. Truly. 💛 And if something isn't quite right, we'd rather make it easy than make it complicated — so here's exactly how returns and exchanges work, in plain, friendly language.

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✨ The Short Version

You have 30 days from the day your order arrives to request a return or exchange. 📆 Just email us, and we'll take it from there. If your candle arrived damaged or broken, we'll make it right at no cost to you — no hoops, no hassle. 🤝

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📦 Returns & Exchanges — the details

🕐 You've got 30 days. From the delivery date, you have a full month to reach out for a return or exchange. Plenty of time to change your mind about a scent.

🕯️ Keep it as it came. To be returned or exchanged, a candle needs to be unlit, unused, and in its original packaging. (Since our candles are for your home and air, we can't resell one that's already been burned — we're sure you understand.)

📧 Starting is simple. Email us at hello@gaiacandleshop.com with your order number and a quick note about what you'd like to do. We'll reply with easy next steps — usually within 1–2 business days.

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